The McGillicuddy Electrical Services Difference

November 21, 2010

The McGillicuddy Electrical Services Difference

Today more than ever, we live in a society that highly values outstanding customer service.  Exceptional customer services is expected in certain industries such as dining and travel, however, after listening to our electrical customers we learned that exceptional customer service is desired from the trades as well.  Very few companies in the trades focus on customer service which often leaves people disillusioned by their experiences.  McGillicuddy Electrical Services stands apart from other electrical firms through our commitment to providing superior customer and electrical service.      

We take the time to consult with the client to fully understand their needs.  We ask probing questions to ensure that our estimates are thorough and can be relied upon; we stand by our estimates.  We understand that there are times when the client may change the scope of a project; we outline the change control process in our proposal so that the client understands how such changes will be handled. 

We find that open communication with the client only helps enhance the experience.  We are realistic with our timelines and let the client know up-front when we will have the job completed.  Often larger electrical jobs have to be done in phases (rough electrical work needs to be done prior to the other sub-contractors coming in..) so we ensure that the client is aware of this timeline to assist them with scheduling other aspects of the larger project. 

We have found that the additional up-front time we spend with clients provides a much better experience for all involved.  Our past history is testament to this in that we very rarely are called back to a job for something that wasn’t addressed. 

 Our goal at McGillicuddy Electrical Services is to provide the electrical services our customer wants while adhering to the agreed upon timeline and pricing.  McGillicuddy Electrical Services is a truly professional firm with a strong customer-focus that produces outstanding electrical work.

 Please call us at 617-786-VOLT (8658) to discuss any electrical needs you may have.  We will be happy to talk with you, understand what you are looking to have done so we may ultimately bid on the job.  Once you give McGillicuddy Electrical Services a call you will be glad you did.


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Did You Know?

McGillicuddy Electrical Services LLC can handle all of your electrical needs, however, we would like to take this opportunity to let you know about some of the not so obvious things we do.
  • Whole House Surge Protection
  • Professionally Installed Landscape Lighting
  • Home Phone & Computer Networking

Bear Bond Referral Program

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